Privacy Policy
As customers of Phoenix Glass, I may hold some information about you (your name, email address, and in some cases your postal address and telephone number). This is a short note setting out how I collect, use and store this information. If you still have any questions after reading this, please feel free to contact me via messenger on my page or you can email me at paul@phoenix-glass.co.uk.
IMPORTANT NOTE: By "information", I mean only your contact details. I never have access to your financial information when you make payments using PayPal, Square (for payments in person or by phone) or bank transfer. All sensitive financial information is held securely by the processing companies, and they never share this with me, or anyone else.
How I collect information
Whenever you order from me, either face to face or through my Facebook page, I only request sufficient information about you to enable me to process the order, mostly just your email address, and sometimes your postal address.
Who has access to your information
Simply put. Just me! As the sole artist for Phoenix Glass, I am the only one who ever has access to your information, and I never, ever, pass this on to anyone else. If you pay me using PayPal, they will also hold information about you. You can read their Privacy Policy here.
How I use your information
Your information is only ever used to process your order by sending you invoices in the first place and sending you your completed order once it is ready.
How I store information
I keep information relevant to all orders in a physical “old fashioned” paper order book, because that’s the way I like it. If you have contacted me via messenger or email, your information remains within that message on my password-protected iPad (and synced iPhone), both of which I carry with me at all times and guard rigorously.
Your rights
You can ask me at any time what information I hold about you, and I will give you full details free of charge. You also have the right to ask that your details be deleted, amended or transferred. If you ever change your mind about what information, if any, you want me to hold on your behalf, simply contact me.
Last updated: 23 May 2018
